Privacy Policy

Last updated: November 3, 2026

1. Who we are

Fulbuk is a vacation rental management service based in Cartagena, Colombia. We manage Airbnb listings, look after guests, handle pricing and bookings, and keep the accounts for each property. In this policy, "Fulbuk", "we" or "our" refers to that service, and "you" refers to anyone who contacts us or uses our services, such as a guest, a property owner or an agency.

We are the data controller for your personal data under Colombian Law 1581 of 2012 and its regulations.

2. Data we collect

• Data you give us: your name, phone number, email, your company name if you are an agency or an owner, and whatever you tell us in your messages.
• Data from Meta platforms: when you message us on WhatsApp, Instagram, Messenger or Facebook, we receive your profile name, your phone number or user ID, the messages, photos, voice notes or files you send, and the date and time of each message. We only receive what you send us or what the platform shares with us so we can reply.
• Booking data: dates, number of guests and the registration details Colombian law requires to host you, such as your name and ID document.
• Owner data: information about your property and what we need to deliver your monthly accounts.
• Technical data: in our apps that require a login, such as the agency portal, we store a session cookie to keep you signed in. Our website fulbuk.com does not use advertising or tracking cookies.

3. How we use it

• To reply to your messages and questions.
• To manage bookings, check-ins, check-outs and requests during the stay.
• To manage our clients' properties and deliver their accounts.
• To send you notices you asked for or that your booking needs, such as arrival information.
• To meet legal obligations, such as registering guests with the authorities.
• To improve the quality of our service and the security of our systems.

We use automated tools, including artificial intelligence, to help us read and answer messages faster. A member of our team reviews important cases, such as damage, complaints or payment matters.

4. Data we receive from Meta

We use data obtained through Meta platforms (WhatsApp, Instagram, Messenger and Facebook) only to handle the conversation you started and to provide our service. We do not sell it, rent it, share it with data brokers or use it to build advertising profiles. We comply with the Meta Platform Terms and the WhatsApp Business policies.

5. Who we share it with

We never sell your data. We only share it when needed to provide the service:

• With Airbnb, when your booking is made or managed on that platform.
• With the owner of the property where you stay, limited to the booking details they need.
• With property or building staff, such as cleaning or reception, limited to what your arrival requires.
• With technology providers that help us operate, such as hosting, messaging and artificial intelligence, who process the data on our behalf under security safeguards.
• With the authorities, when the law requires it.

Some of these providers may store data outside Colombia. When that happens, we require an adequate level of protection.

6. How long we keep it

We keep your data while we have a relationship with you and for up to 24 months after the last conversation or booking, unless the law requires us to keep it longer, for example for accounting or guest registration. After that we delete it or make it anonymous.

7. How we protect it

We use encrypted connections, password and one-time code access, protected servers and limited permissions so only the people who need your data can see it.

8. Your rights

At any time you can ask us to:

• Tell you what data we hold about you.
• Update or correct it.
• Delete it, when we have no legal duty to keep it.
• Withdraw the consent you gave us.
• Provide proof of the consent you gave us.

We answer requests within 10 business days and complaints within 15 business days. If you are not satisfied, you may contact the Colombian Superintendence of Industry and Commerce (SIC).

9. How to delete your data

See the steps on our Data deletion page.

10. Minors

Our services are not directed at anyone under 18. Data about minors travelling with an adult is only processed for the guest registration required by law.

11. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date.

12. Contact

Terms of Service

Last updated: November 3, 2026

1. Acceptance

By using fulbuk.com, our apps, or by messaging us on WhatsApp, Instagram, Messenger or Facebook, you accept these terms. If you do not agree, please do not use our services.

2. What we do

Fulbuk manages vacation rentals for their owners: the Airbnb listing, pricing, guest communication, bookings, cleaning coordination and accounting. Each owner's terms are agreed separately in their own contract.

3. Messages and support

We use automated tools, including artificial intelligence, to reply faster. We do our best to keep information accurate, but what applies to a booking is the booking confirmation and the house rules. A member of our team reviews important cases.

4. Bookings

Bookings made on Airbnb are governed by Airbnb's terms. Direct bookings, such as those made by agencies, are only confirmed once we send a written confirmation with the dates, the price and the payment method.

5. Agency portal

Each agency is responsible for its username and password. The availability and prices shown may change until a booking is confirmed. We may pause an account if it is misused.

6. Acceptable use

You may not use our services to send illegal, offensive or misleading content, or try to access systems or data that do not belong to you.

7. Liability

We are not responsible for outages of third-party platforms, such as Airbnb, WhatsApp or Meta, or for delays beyond our control. Nothing in these terms limits your rights as a consumer under Colombian law.

8. Privacy

How we handle your data is explained in our Privacy Policy.

9. Governing law

These terms are governed by the laws of the Republic of Colombia.

10. Contact

Data deletion

How to ask us to delete your information

Ask us in one of these ways

1. Message us on WhatsApp at +57 310 623 3890 with the text "I want to delete my data".
2. Or send an email to info@fulbuk.com with the subject "Delete my data".

Include your name and the number or username you used to contact us, such as your WhatsApp number or Instagram username, so we can find your information.

What happens next

• We confirm the request is yours, so no one can delete someone else's data.
• We delete your messages, your contact details and any other information we hold about you, including what we received from WhatsApp, Instagram, Messenger or Facebook.
• We let you know when it is done, within 15 business days.

If you connected with Facebook

You can also remove our app's access from your Facebook account. Go to Settings and privacy, then Settings, then Apps and websites, find Fulbuk and tap Remove. Then contact us in either of the ways above so we delete what we already had.

More information

Read our Privacy Policy.